In the batteries corner, you can return the product within 7 days from the date of receiving the order, for all products displayed on the site.
But...!! We apologize for returns if the product is:
1. More than 7 days have passed since the date of receipt.
2. When the product is in use, or when it is not in the same condition you received it.
3. Damaged products.
4. Products whose serial numbers have been tampered with or removed.
5. Products without price tags, stickers, original packaging, or lack of any related accessories. or damage to the cover.
Replacement and retrieval conditions
* To request a replacement or return within 7 days from the date of receipt.
* Communicate with us through one of the communication channels shown on the website.
* The product must be unused and in its original condition and all labels are not removed.
* The product should be returned with the brand's carton unopened in any way and that it is intact and undamaged.
How do you return the product?
You can contact us through one of the communication channels shown on the site. Via email firstname.lastname@example.org
Or WhatsApp 0533524466 - 0125314466 We need you (order number - name - mobile number).
Who bears the return costs?
If you receive a product other than the one you ordered or receive a defective product, the store will bear all shipping and return costs.
In the event that there is no error or defect in the product, but you no longer want it for some reason, we are happy to serve you by replacing or returning the product, but the store will not bear any costs for shipping and return.
(The fee for returning the order varies according to the shipping company previously selected within the order)
Notice (Terms and conditions apply in case of returns to orders that were granted free shipping)
How do you get your money back?
If the payment was made through a credit card, the amount will be returned to the card that was used for payment. This may require 15 days for the amount to appear in your bank account.
In the event that payment is made via bank transfer or upon receipt, we will contact you to provide us with your bank data to transfer the amount to your bank account.